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Whiskey Tower Commonly Asked Questions

Step 1: Make sure the tension on the handle is not loose
Step 2: Unscrew top screw
Step 3: Tighten the valve as tight as you can
Step 4: Lower valve back to the bottom

Step 1: Open valve
Step 2: Screw Handle all the way down to the bottom
Step 3: Back handle up to the proper position
Step 4: Tight valve under handle

Step 1: Take lid and strainer off bottle
Step 2: Cut plastic seal that holds the lid on
Step 3: Turn tower sideways
Step 4: Place bottle in one hand
Step 5: Tilt tower 45 degrees
Step 6: Insert the bottle into the tower
Step 7: Release air bubble

There are two different size gaskets that are included in with your Whiskey Tower. Determine the correct size, with the lid on, and then move forward with loading your bottle. Please watch the video to help answer any questions on customizing your gasket to fit specialty bottles.

Step 1: Run a lace through the two bottom holes
Step 2: Zig-zag right to left up the tower
Step 3: Once you get to the top you will tie a knot
Step 4: Run the lace through the laces hiding them
Step 5: Cut any excess lacing with a pair of scissors



Allow 2 to 4 weeks from the date art work is received via email at by a Whiskey Towers team member for all custom orders to be made and shipped. Art work must be black and white only in a PNG or JPEG format.

Orders are usually dispatched within 2-14 business days of payment of order. Our warehouse operates on Monday - Friday 9AM-5PM EST, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

For change of delivery address requests, we are able to change the address at any time before the order has been dispatched. will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.

We are able to ship to military addresses using USPS. We are unable to offer this service using courier services.

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our return policy.

For all customer service enquiries, please email us at


RETURN POLICY will happily accept returns as long as a request to return is received by us within 30 days of receipt of item and are returned to us in the original packaging and in unused and resellable condition. Proof-of-purchase required.

Return requests received after 30 days of receipt of item are not eligible for refund or exchange.

Return shipping will be paid at the customers expense and will be required to arrange their own shipping. will refund the value of the goods returned (if applicable) but will NOT refund the value of any shipping paid.

If you are returning an item over $75.00, we recommend using a trackable shipping service or purchasing insurance. We cannot guarantee that we will receive your item.

Returns should be sent to:
200 County Road 180
Leander, Texas 78641

Once returns are received and >inspected, we will notify you that we have received your returned item(s) through email. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

There is often some processing time before a refund is posted. For late or missing returns, please check with your bank or credit card company first. If you still have not received your refund, please contact us at

Only defective or damaged items are eligible for replacement. Please contact us at to request an exchange.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received and inspected, a gift certificate will be mailed to you.

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